Every reservation Tiger Booking takes is stored, viewable and manageable, and each person who books builds up a customer profile that is shared across all your modules.
Where: WP Admin → Tiger Booking → Bookings (per module) and Tiger Booking → Customers.
Bookings
Each active module has its own bookings view — for appointments it is Tiger Booking → Bookings; for hotels it is Reservations. Open a booking to see the full picture: the service or room, the assigned staff, the date and time, the customer’s contact details, and the payment status.
- Browse & filter the list to find bookings by status, date or customer.
- Open a booking to review or edit its details and see its history.
- Change status — confirm, reschedule, cancel, or mark a no-show, which can trigger the matching notification email and any late/no-show fee.
- Create manually — add a booking on a customer’s behalf, useful for phone or walk-in reservations.
- Refunds — where Stripe refunds are enabled in Settings → Payments, a paid booking shows a Refund action.
Bookings from every module are also attributed to a shared master record, which is what powers the cross-module dashboard totals and the Activity Log.
Customers (CRM)
The Customers page is a shared, lightweight CRM. Every booking is linked to a customer by their contact details, so you build a single profile per person no matter which module they booked through.
- Contact details — name, email and phone captured at booking time.
- Booking history — every past and upcoming booking for that customer in one place.
- Repeat activity — spot your regulars and their lifetime value at a glance.
Because customer records can carry personal data, these views are admin-only; staff signed in through the portal only see their own bookings, not the full customer list.
Walk-in queue & records
The Appointments module adds two extra operational views when you need them: a Walk-in Queue for managing people waiting to be seen, and Records for per-customer notes. Both live under the Appointments section and, like customers, are treated as sensitive and kept admin-only.
Activity Log
For an audit trail across everything, open Tiger Booking → Activity Log. It records booking events from every module so you can see what changed, when.
Troubleshooting
A customer shows up twice.
Customers are matched on their contact details. If someone books once with one email and again with another, they’ll appear as two profiles — reconcile by using a consistent email address.
I can’t see the Customers menu.
Customers is a shared, Pro-gated page. Confirm your license covers it and that at least one booking module is active.